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Since its inception in 2004 as a trading and supply company, PROFEN has broadened its scope to encompass a whole cross-section of products, services and industries, while never forgetting its traditional strengths in trading.
This puts the us in a perfect position to bridge the technical gap, bringing the best possible global resources to the doorstep of the UAE market. Hence, we have the unique distinction of having tie- ups with more than 100 multinational groups for technical support, distribution, or trade representation.
Our goal is to exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value, thus optimizing system functionality and improving operation efficiency. Our associates are distinguished by their functional and technical expertise combined with their hands-on experience, thereby ensuring that our clients receive the most effective and professional service.
In order to meet the individual needs of clients, PROFEN maintains a wide range of qualifications. We excel in Air ventilation system base, marine & offshore requirements and technical know-how. Moreover, our functional and technical experience extends to interfacing with third-party conveyers and various unit sorters. At PROFEN General Trading LLC, we are continually expanding upon our knowledge and services to assist clients with successfully implementing Ventilation Management Systems in multiple distribution centers throughout various locations.
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We believe that our greatest assets are our clients. Keeping that as our prime target, we strive hard to achieve satisfaction by fulfilling their requirements & resolving any of their issues in the least possible time. Our team consists of dedicated technocrats, who have vast knowledge and experience in the Marine Division, Ventelation Division, Industrial Division, and Construction Division fields respectively.
In 2006, our company was certified ‘class B’ by Dubai Municipality, in its annual Supplier’s performance assessment, on basis of our response to their purchase enquiries and our commitment to time schedule and statistical quantities agreed upon. This gives testament of our commitment to serve our clients in the best way possible, provide the best services, assuring utmost attention to all their requirements and giving best solutions.
As business opportunities grow in size and complexity, relationships built on trust and respect are more important than ever. Close-working relationships define our culture and service philosophy.
Our success as a trading firm is based on our ability to help clients consistently meet their Professional & technical objectives on a timely and cost-effective basis. We have been recognized among the top firms in providing exceptional client service, and we have earned the trust, confidence and respect of some of the largest companies in the GCC by adhering to five primary core values:
As important, our network of experienced technocrats within the firm is exceptionally deep and enables us to pull together the appropriate team of sales & technical personal to meet our clients’ needs. To ensure superior client service, typically one partner is designated to oversee each client relationship. The role of this partner is to stay in close touch with the client to understand their needs and issues, to make recommendations regarding strategy and staffing, and to act as a sounding board and problem solver across our practice groups.
In 2006, our company was certified ‘class B’ by Dubai Municipality, in its annual Supplier’s performance assessment, on basis of our response to their purchase enquiries and our commitment to time schedule and statistical quantities agreed upon. This gives testament of our commitment to serve our clients in the best way possible, provide the best services, assuring utmost attention to all their requirements and giving best solutions.
As business opportunities grow in size and complexity, relationships built on trust and respect are more important than ever. Close-working relationships define our culture and service philosophy.
Our success as a trading firm is based on our ability to help clients consistently meet their Professional & technical objectives on a timely and cost-effective basis. We have been recognized among the top firms in providing exceptional client service, and we have earned the trust, confidence and respect of some of the largest companies in the GCC by adhering to five primary core values:
- Excellence in client service and overall work product
- Value in meeting and exceeding clients' expectations
- Integrity at both the individual and institutional levels
- Commitment to our clients, employees and communities
- Teamwork within the firm and with clients to foster idea and information sharing
As important, our network of experienced technocrats within the firm is exceptionally deep and enables us to pull together the appropriate team of sales & technical personal to meet our clients’ needs. To ensure superior client service, typically one partner is designated to oversee each client relationship. The role of this partner is to stay in close touch with the client to understand their needs and issues, to make recommendations regarding strategy and staffing, and to act as a sounding board and problem solver across our practice groups.
